a. XRMC provides 1 year warranty to all the products.
b. During warranty period, XRMC guarantee to cover all the plants damages caused by design, process or building, except brought in fault.
c. Request all the customers to operate the machines according to the operation manual. And warranty does not cover damages caused by mal-operation, less maintenance etc.
d. During warranty, to replace any damaged parts under the warranty policy, customer need to report to XRMC or it’s representatives in written, and XRMC service manager will evaluate and send the replace parts in time if it complies with the warranty conditions.
e. XRMC promise to reply within 24 hrs after receiving customers service request and provide the requested service in time.
Service hotline: +86-29-86966666 / 86966694
Service Fax: +86-29-86966669